Warranty
1. Coverage
Origin Millwork ("we", "us", "our") warrants that our handmade and custom products ("Products") will be free from defects in materials and workmanship in line with the standards for the manufacturing method under normal use and service for a period of 30 days from the date of purchase ("Warranty Period"). This warranty is applicable only to defects arising from errors on our behalf during the manufacturing process.
2. Exclusions
This warranty does not cover:
- Damage resulting from misuse, abuse, neglect, accidents, alterations, or improper installation of the Product.
- Normal wear and tear, including but not limited to scratches, dents, or fading of finishes over time.
- Damage caused by exposure to extreme temperatures, humidity, or environmental conditions.
- Any modifications or repairs made by unauthorized third parties.
- Digital products offered by Origin Millwork, which are provided on an "as-is" basis without warranty.
If a defect covered by this warranty is discovered during the Warranty Period, we will, at our sole discretion, either repair or replace the defective Product, or provide a refund for the original purchase price. This shall be the sole remedy available under this warranty.
4. Claim Process
To make a warranty claim, please contact us at support@Originmillwork.com within the Warranty Period. You may be required to provide proof of purchase and evidence of the defect. We reserve the right to inspect the Product to determine the nature and cause of the defect.
5. Limitations
Except as expressly stated in this warranty, we make no other warranties, express or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose. In no event shall our liability exceed the purchase price of the defective Product.
6. Custom Made Products
Certain custom-made products may have a warranty period that differs from the standard 30-day warranty. The specific warranty terms for custom-made products will be specified at the time of quoting based on the nature of the item.
7. Governing Law
This warranty shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States.
8. Modification of Warranty
We reserve the right to modify or discontinue this warranty policy at any time, without prior notice.
Effective Date
This warranty policy is effective as of March 11, 2024.